Incoming letter№ 2026-0614/1
Fromkiss.marta@pelda.hu
SubjectClaim report — water damage in the bathroom
Dear Insurer, last night our upstairs neighbour's burst pipe flooded our bathroom ceiling. The estimated damage is 350,000 Ft. My policy number: HB-2024-1182. I'm attaching the completed claim form and the photos.
Attachments · 2 items
Photo × 4
bathroom ceiling
Hand-filled claim form
「 date of damage: June 9, evening · cause: upstairs neighbour, burst pipe 」
✓ handwriting recognized — data extracted
The process
1.Finding and interpreting case historysystem
2.Processing the photos and the claim form — OCR ✓AI · vision
3.Classification based on the e-mail text and attachmentsAI · encoder
4.Extracting intent and data: property damage claimAI · LLM
5.Customer identification by policy numbersystem
6.Executing the required actions based on internal rules and training materialsAI
classificationclaims · property
policy numberHB-2024-1182
estimated damage350,000 Ft
date of damage · from handwritingJune 9, evening
forwarded to the claims handler
Incoming letter№ 2026-0614/2
Fromnagy.eszter@pelda.hu
Subject(no subject)
Dear Sir or Madam, please find attached. Kind regards, Eszter Nagy
Attachments · 1 item
Photo × 1 — handwritten letter
「 …after the storm the roof tiles slid off and the ceiling is leaking… please help as soon as you can · June 10. 」
✓ handwriting recognized — content extracted
The process
1.Finding and interpreting case historysystem
2.Processing the photo of the handwritten letter — OCR ✓AI · vision
3.Classification: the e-mail body is uninformative — the attachment is the sourceAI · encoder
4.Extracting intent and data: damage claim (storm, roof)AI · LLM
5.Customer identification by name and address — policy number missingsystem
6.Preparing a follow-up request based on the rulesAI
classificationclaims · property
eventstorm · roof damage · leak
policy numbermissing → follow-up
customeridentified by name + address
forwarded to a case handler with a draft follow-up request
Incoming letter№ 2026-0614/3
Fromtoth.gabor@pelda.hu
SubjectBaggage claim — our suitcase was two days late
Hello! On our flight to Paris our baggage was two days late; I'm attaching three receipts and a cost list for the necessary purchases, 84,600 Ft in total. Policy number: UT-2026-0457.
Attachments · 4 items
Receipts × 3
photographed by phone
Handwritten cost list
「 towel 9,900 · pyjamas 12,400 … total: 84,600 Ft 」
✓ handwriting recognized — items extracted
The process
1.Finding and interpreting case historysystem
2.Processing the receipts and the handwritten list — OCR ✓AI · vision
3.Classification based on the e-mail text and attachmentsAI · encoder
4.Extracting intent and itemsAI · LLM
5.Customer identification by policy numbersystem
6.Reconciling totals and forwarding based on the rulesAI
classificationtravel insurance · baggage
policy numberUT-2026-0457
receipts · reconciled3 receipts · 84,600 Ft
eventbaggage delay · 2 days
forwarded to the claims handler